How to Order And Pay
- How to Order
- How to Pay
- Prices and Postage
- If We Got Your Order Wrong
- Choose Carefully
- Come in and Browse
- Accuracy of Our Site
How To Order
Through this internet site by credit
The first time you click on the 'Add' button for any product, then
the shopping cart will appear on the right hand side of the
You can set up your order by clicking on the 'Add' button for a
product or change your mind and remove an order by clicking on the
'Remove' button for that same product. Each button click adds or
subtracts one copy of the item.
By Mail, Phone, Fax, Email:
An alternative way to order is to use the site as above to identify
what you want and how much that will be, then mail, email, fax or
phone the order to us. If you use the site as if you were ordering
over the internet, then go as if to pay, then it will list your
complete order and the total. You can use that for your
mail/fax/phone order, and cancel out at that point without paying!
Simple as that.
NOTE: Do not send your credit card details by email with your
If you're not sure?
We have put a lot of our products on the web site, but not all of
them yet. If we haven't listed the products you want yet, you're
not sure how you want to pay or if you are not sure what you want
or need, send an email to Marguerite at The
Embroidery Den and we will tell you if we have it, how long it
will take to get it for you, whether we can get it for you and how
you can pay for it.
How To Order?
Through our internet site
When you have finished your shopping cart and you want to send your
order and payment to us, click on "Checkout". That takes you to our
secure part of the site which handles payment details and shipping
We accept Bankcard, Mastercard and Visa.
We will not process your credit card until your order is ready to
go. Payment from your credit card is processed through another
secure web site at Eway.
All the name, address and credit card information that you give us
will be kept completely confidential. Once we have dispatched your
order, then we do not keep your credit card details.
If you want to use a credit card, but don't want to pay through our
internet site, then please call us during our office hours and give
us your details directly over the phone, or fax us your details
including legible copies of both sides of your credit card.
Alternatively, email us for special instructions on how to send
your details via email - NOTE: Do not just send your details in one
Pay by other means
If you don't have or don't want to use a credit card, then we
accept money orders, cheques as well as direct deposits or
transfers into our company bank account. Phone, fax, mail or email
us for the details.
Prices and Postage
All product prices are in Australian dollars and will be
converted to your local currency by the credit card company.
We have standard fees for post and handling for the average order
both for within Australia and to international destinations which
will be automatically added to your charges at checkout time. The
standard fee is based on a package weighing less than 500 grams.
Within Australia the standard fee of $8.50. If the standard fee is
modified, then we will notify you by email of the adjustment and
seek your approval to continue with the order before we process
Heavy Items: Please note that before
we dispastch your order for any article that is heavy we
will contact you. You will need to pay additional postage
No charges will be made on your card until the order is processed
and dispatched. If we have the items in stock, we try to despatch
within two business day. If we don't have an item in stock, we will
notify you and if you still want your order, we will send what we
have and send the rest as soon as it arrives. There will be only
one P&H charge. As a matter of principle, we try to have a
complete range of what we carry.
Dispatch of Orders
Please not that if stock is available your order will be
dispatched within two weeks. If however, some stock is unavailable
and on order, then this waiting period will be longer. We try to
keep our stock up to date but at times this is not in our hands. We
ask you to please be patient and we will get your order to you as
soon as possible.
If We Got Your Order Wrong
Your order will be printed out for you as you ordered through
the shopping card and you verified before authorising payment.
However hard we try, we will make the occasional mistake which we
will regret, and be only too pleased to rectify.
If we have accidently sent you the wrong item by mistake, eg, the
wrong colour of a thread because we read the number wrongly, then
contact us and we will rectify the problem without any cost to you.
We will pay for any return postage and we will also send you the
correct item again without any further charge.
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Generally, we have a No Refund policy on your selection of
goods. If you are unsure of a product, then contact us
before you buy and we will provide any additional information we
can before you order it.
Please check your order from the listing provided after you go to
the CHECKOUT process. Once you have authorised that order and its
payment, we assume that that order is what you want and we will
dispatch it and bill you for it.
This policy does not affect your statutory rights to a refund if
the product is defective in any way, however the product will need
to be returned unused with its associated packing slip.
If a product supplied is defective, please contact us
immediately and we will arrange a replacement, an alternative or a
credit as you wish. Note that if the item is defective, we will
refund your return postage.
Come in and
Please browse our site. If you notice any mistakes or oversights or
you have any suggestions or recommendations to improve how the site
would work for you, please email your comments to Marguerite at The
Embroidery Den . We do listen to our patrons.
Accuracy of Our
The Embroidery Den has made every effort to ensure the accuracy of
the item numbers, retail prices and descriptive information for
each of the products listed. We do, however, reserve the right to
change or correct any published information. Our site is new and
being extended regularly to cover the full range of items that we
sell. If you can't find what you want, send us an email to Marguerite at The