The Embroidery Den Contact Us Privacy How to Order and Pay Where Is? About Us Other Stores

How to Order and Pay The Embroidery  Den 357 Bay Street, Brighton North 3186, Victoria, Australia. Ph/fax +61 3 9596 5389. Email Marguerite with any comments, queries or special orders. Go to Home Page How to Order How to Pay Prices and Postage If We Got Your Order Wrong Choose Carefully Come in and Browse Accuracy of Our Site How to Order Through this internet site by credit card: The first time you click on the 'Add' button for any product, then the shopping cart will appear on the right hand side of the screen. You can set up your order by clicking on the 'Add' button for a product or change your mind and remove an order by clicking on the 'Remove' button for that same product. Each button click adds or subtracts one copy of the item. By Mail, Phone, Fax, Email: An alternative way to order is to use the site as above to identify what you want and how much that will be, then mail, email, fax or phone the order to us. If you use the site as if you were ordering over the internet, then go as if to pay, then it will list your complete order and the total. You can use that for your mail/fax/phone order, and cancel out at that point without paying! Simple as that. NOTE: Do not send your credit card details by email with your order. Send your order and we will handle the payment separately. If you're not sure? We have put a lot of our products on the web site, but not all of them yet. If we haven't listed the products you want yet, you're not sure how you want to pay or if you are not sure what you want or need, send an email to Marguerite at The Embroidery Den and we will tell you if we have it, how long it will take to get it for you, whether we can get it for you and how you can pay for it. Back to Top How to Pay Through our internet site When you have finished your shopping cart and you want to send your order and payment to us, click on "Go to Checkout". That takes you to our specialist secure ecommerce site which handles payment details and shipping details. We accept Bankcard, Mastercard and Visa. Our specialist secure e-commerce site is eComm which totals your order and takes all the name, address and credit card information in a secure web environment. See the little lock sign at the bottom of your browser screen. We will not process your credit card until your order is ready to go. Payment from your credit card is processed through another secure web site at All the name, address and credit card information that you give us will be kept completely confidential. Once we have dispatched your order, then we do not keep your credit card details. If you want to use a credit card, but don't want to pay through our internet site, then please call us during our office hours and give us your details directly over the phone, or fax us your details including legible copies of both sides of your credit card. Alternatively, email us for special instructions on how to send your details via email - NOTE: Do not just send your details in one simple email. Pay by other means If you don't have or don't want to use a credit card, then we accept money orders, cheques as well as direct deposits or transfers into our company bank account. Phone, fax, mail or email us for the details. Back to Top Prices and Postage All product prices are in Australian dollars and will be converted to your local currency by the credit card company. We have a standard charge for pack and post but we reserve the right to change the postage fee for heavy items, very light items or items which require special packaging. We have standard fees for post and handling for the average order both for within Australia and to international destinations which will be automatically added to your charges at checkout time. The standard fee is based on a package weighing less than 500 grams. Within Australia the standard fee of $6.00 will be reduced manually if the item being posted is flat and light. If the standard fee is modified, then we will notify you by email of the adjustment and seek your approval to continue with the order before we process it. No charges will be made on your card until the order is processed and dispatched. If we have the items in stock, we try to despatch within two business day. If we don't have an item in stock, we will notify you and if you still want your order, we will send what we have and send the rest as soon as it arrives. There will be only one P&H charge. As a matter of principle, we try to have a complete range of what we carry. Back to Top If We Got Your Order Wrong Your order will be printed out for you as you ordered through the shopping card and you verified before authorising payment. However hard we try, we will make the occasional mistake which we will regret, and be only too pleased to rectify. If we have accidently sent you the wrong item by mistake, eg, the wrong colour of a thread because we read the number wrongly, then contact us and we will rectify the problem without any cost to you. We will pay for any return postage and we will also send you the correct item again without any further charge. Back to Top Choose Carefully Generally, we have a No Refund policy on your selection of goods. If you are unsure of a product, then contact us before you buy and we will provide any additional information we can before you order it. Please check your order from the listing provided after you go to the CHECKOUT process. Once you have authorised that order and its payment, we assume that that order is what you want and we will dispatch it and bill you for it. This policy does not affect your statutory rights to a refund if the product is defective in any way, however the product will need to be returned unused with its associated packing slip. If a product supplied is defective, please contact us immediately and we will arrange a replacement, an alternative or a credit as you wish. Note that if the item is defective, we will refund your return postage. Back to Top Come in and Browse Please browse our site. If you notice any mistakes or oversights or you have any suggestions or recommendations to improve how the site would work for you, please email your comments to Marguerite at The Embroidery Den . We do listen to our patrons. Back to Top Accuracy of Our Site The Embroidery Den has made every effort to ensure the accuracy of the item numbers, retail prices and descriptive information for each of the products listed. We do, however, reserve the right to change or correct any published information. Our site is new and being extended regularly to cover the full range of items that we sell. If you can't find what you want, send us an email to Marguerite at The Embroidery Den Back to Top Go to HOME, THREADS, FABRICS, KITS & PATTERNS, BEADS, CHARMS & BUTTONS, RIBBONS, KNITTING, ACCESSORIES, BOOKS, WHERE IS?